policies

appointments

Advanced booking is required for all appointments. No unannounced walk-ins, please, as we may be busy serving other customers at that time. Your understanding is greatly appreciated.

cancellations + reschedules

There is a strict 24-hour cancellation and reschedule policy. Please provide at least a 24-hour notice prior to your session to avoid being charged 100% of the service fee. We understand and allow exceptions for emergencies such as illnesses, loved one’s death, or inclement weather. However, personal emergencies such as transportation issues, last-minute work obligations, or babysitters canceling are still subject to the cancellation charge. When a client cancels with less than 24 hours notice it is often difficult to fill their vacated spot with a different client, which directly impacts your therapist’s time and income. Thank you for your kind understanding.

arrival + lateness

Please arrive 10 minutes before your appointment to check-in and complete a brief consultation. All sessions begin and end on time, therefore arriving late will result in a shorter massage that will end as originally scheduled. 100% of the service fee will also apply to late arrivals who wish to reschedule.

payment + tipping

Payment is due in full at the time of your service. Venmo, Zelle, and cash are currently accepted. Your credit/debit card info is required to book appointments online and will only be charged for no-shows, late cancellations and late reschedules after the 24-hour window. While of course appreciated, tipping is always entirely optional.

packages

When purchasing a package, you are purchasing massages for the specific length of session. If you wish to book for a different length of time after you’ve purchased a package, you’ll be expected to pay for that session separately. Packages must be paid in full at the time of purchase and may be shared between existing clients.

referrals

Referral discounts may be applied to your following appointment only after the referred individual has completed their first session.